Thirty-seven percent go as far as saying that admin tasks keep them from doing their actual jobs. Sixty-six percent of ...

There's a labor crisis brewing among the service worker community in the US. But it's 2025, so agentic AI is waiting in the ...

Salesforce's Agentforce for Field Service helps companies tackle scheduling, reporting, and on-site troubleshooting.

And it’s not as easy as you may think. There’s a lot to consider when scheduling agents, including; Skills, Overtime, Travel time, Dependencies, and more. Play the game to see how challenging it is to ...

Integrating Agentforce, Einstein in Service Cloud ... The partnership follows Salesforce's venture into the AI field after it announced a US$1 billion investment in Singapore over the next ...

Field Service Proactive Maintenance: ServiceNow, Salesforce and Oracle topped the ratings, and all three were designated as Leaders across the seven performance categories. IBM, IFS, Infor, PTC and ...

The collaboration will leverage the combined industry expertise, AI, and cloud capabilities of TCS and Salesforce to help ...

Digital Field Service: Aimed at field technicians ... Indira Gillingham, Vice President of Alliances at Salesforce, expressed enthusiasm about the partnership, stating that combining TCS ...