From ServiceNow and BMC to Broadcom and IBM ... the company’s EV Service Manager product is focused on providing a low-overhead ITSM tool with guided knowledge management to support both ...

Through the company’s Xanadu updates, ServiceNow includes many new generative AI features to help enterprise clients with customer support needs and other IT service management (ITSM ...

"We were using a home-grown tool and we knew ... and so we looked at ServiceNow," said Sprague, describing how Netflix's growth meant it needed to alter how it did ITSM. Pollack explained why ...

The majority of Moveworks’ customer deployments already use ServiceNow, the company said. Initial integration between the companies will focus on offering an AI-powered self service tool for ...

ServiceNow’s one platform, one data model structure means no siloes when leveraging agents for IT service management (ITSM) across different ... information. The tool also promises to free ...

Like many peers, ServiceNow has positioned its software as a tool to help the government reduce expenses.