AI vs hold times: Can Agentic AI save India’s customer service crisis?
New research shows 89% of consumers will switch brands over slow service—AI-powered agents could be the solution.
'Hello? still there?': Indians spent 15 billion hours on hold last year despite AI boom
Indian consumers are increasingly relying on AI chatbots for essential services, yet they still spend a staggering 15 billion ...
Indian consumers spent over 15 billion hours in 2024 waiting to lodge complaints: Report
Indian consumers spent over 15 billion hours last year waiting to lodge customer service complaints, said ServiceNow Customer ...
Consumers spent 15 billion hours waiting to make service complaints: Report
Indian consumers spent over 15 billion hours on hold last year despite the increasing use of AI chatbots in customer service.
ET BrandEquity4 天
AI: The chatbot that can’t keep up – Indian consumers still on hold
ServiceNow's report reveals 80 per cent of Indian consumers use AI chatbots for customer service, yet wait times remain high, leading to customer frustration. The report highlighted that 89 per cent ...
AI Chatbots Are Taking Over Support—But Are Consumers Satisfied?
Generative AI is transforming customer service, yet delays persist. 80% of Indian consumers rely on AI, but long hold times ...
Yahoo Finance19 天
ServiceNow (NYSE:NOW) Expands AI Capabilities With Coforge Collaboration And New GenAI ...
ServiceNow recently expanded its collaboration with Coforge Limited to establish the GenAI Center of Excellence in India, seeking to leverage AI for improved business operations and customer ...