An 82-year-old woman, denied a pre-booked wheelchair by Air India at Delhi Airport, fell and suffered serious injuries, ...

A woman claimed that Air India’s mismanagement caused her grandmother, an 82-year-old, to fall, causing injuries to her head ...

An 82-year-old woman passenger was forced to walk at the Delhi airport after Air India failed to provide her a wheelchair, ...

The airline in response said it “concerned to note” the incident and wished the woman a speedy recovery. The airline emphasised that it was “actively working on the concern”.