As president of the Bistro Group, which owns 31 T.G.I. Friday’s and five McAlister’s Delis, Jeff Ritson has unique insight into both the fast-casual and the casual dining categories. He says the ...

T.G.I. Friday?s is using QR codes on the back of its childrens menus to engage customers and bring them to the company's Facebook page so they can become a fan. The restaurant is one of several ...

On March 15, 1965 casual dining got a serious kick start. That’s when a fun-loving New Yorker named Alan Stillman purchased a bar located on 1st Avenue and 63rd Street and named it T.G.I. Friday’s … ...

I ordered and paid online to minimize the wait time. I arrived to chaos. I stood in line for over 10 minutes staring at what I learned to be my order. When I came home and opened the bag to my ...