Beer, Michael. "Why Total Quality Management Programs Do Not Persist: The Role of Management Quality and Implications for Leading a TQM Transformation." Decision Sciences 34, no. 4 (fall 2003).

e-TQM College provides e-learning programs to private and public sector employees as well as members of the public. Courses include Foundation Diploma in TQM, Excellence Best Practice Series and ...

Gulati, Ranjay, James Westphal, and Steve Shortell. "Customization or Conformity? An Institutional and Network Perspective on the Content and Consequences of TQM Adoption." Administrative Science ...