Contact Center-as-a-Service provider Talkdesk is layering six new generative AI features across its platform to change the way companies deploy, train and access GenAI within their contact centers.

In the ever-evolving landscape of banking customer service, the contact center plays an increasingly important role in deposit retention and customer loyalty. Understanding and optimizing key ...

this brand new Talkdesk KPI benchmarking report examines the impact of generative AI, self-service and automation technology, and empowering agent assistance tools across five key operational metrics ...

Lumen Solutions for Contact Center -- Talkdesk, will unify customer and agent ... said during the company’s most recent earnings call in February that she saw 2023 as a “reset year” as ...