Talkdesk After Hours enables real-time ... 00 a.m. or 8:00 p.m. when our contact center is closed. Today, 45% of our calls are handled by virtual agents, improving efficiency while enhancing ...

Talkdesk, a provider of artificial intelligence-powered customer experience (CX) technology, today launched Talkdesk After Hours to help companies extend sales and service to customers beyond ...

Research shows that 52% of customers expect instant service, yet 73% of businesses operate during limited hours. This creates a large gap between customer expectations and reality.

PALO ALTO, Calif. & SYDNEY--(BUSINESS WIRE)--Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes ...

The telecom giant is working with contact center software provider Talkdesk to add another CCaaS partner to its portfolio as Lumen turns its attention to building out more XaaS offerings for ...