A 1-800 telephone call center is simply an answering service that caters to companies that sell products via mail order, classified advertising and infomercials. They rely on a 1-800 or toll-free ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...