What Is Total Quality Control? The Japanese Way. Englewood Cliffs, New Jersey, Prentice-Hall. 8. Smith, AK, 1993. “Total Quality Management in the Public Sector.” Quality Progress, June 1993 ...

Beer, Michael. "Why Total Quality Management Programs Do Not Persist: The Role of Management Quality and Implications for Leading a TQM Transformation." Decision Sciences 34, no. 4 (fall 2003).

Schlesinger, Leonard A., and Christopher L. Hart. "Total Quality Management and the Human Resource Professional: Applying the Baldrige Framework to Human Resources." Human Resource Management 30, no.

Quality management involves everyone in the business working towards the goal of 100% customer satisfaction. (Total) quality management close total quality managementTotal quality management is a ...

This graduate-level course focuses on the principles and practices of quality management in modern organizations. You will develop an understanding of the theories, methodologies, and tools used to ...