Trustpilot, the world's largest independent platform for customer feedback, today introduced new features that go a step beyond customer feedback, and enable businesses to transform trust into action.

The HR and recruiting sector has ranked as the second best for customer service, according to new research. The ‘Customer Service Report’, by WhatsApp business communications specialist Esendex, ...

Online reviews don’t just impact customer trust—they are a key ranking factor for local SEO. Multi-location retailers that actively manage and respond to reviews see higher visibility in local search ...