Amid challenges at USPS that include the decline in profitable first-class mail and the cost of retiree benefits, the Trump [ ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

Marc McCrery — vice president for customer experience at USPS — said that, coming out of the COVID pandemic, the agency was receiving up to 100 million calls and 13 million service requests.

A regional spokesperson for the United States Postal Service is responding to delivery concerns in the Bacon Park ...

Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds,” ...

The head of the U.S. Postal Service is looking to the Elon Musk-led Department of Government Efficiency, or DOGE, to help with cost-cutting and revamping the mail service. In a letter to Congress ...

Lisa York says her mailbox was hit by a USPS driver during a snowstorm, prompting her neighbor to replace it as USPS ...