USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a cloud-based application this summer, which he said will be “the start ...

An employee was killed Tuesday in a workplace shooting at a USPS facility in Washington state. The shooting occurred around 4 p.m. local time at the USPS Processing and Distribution Center in ...

The USPS, facing financial challenges due to declining first-class mail volume, plans to cut jobs and adjust service standards. The proposed merger of USPS with the Commerce Department ...

Thousands of postal workers and their supporters rallied across the nation over the weekend to protest proposals to dismantle the U.S. Postal Service over the long term and a USPS agreement to ...

Now, McCrery said USPS is working “to harness that data for the next best actions, with AI on the forefront” — a push that the agency expects to see come to fruition in a few months.