The best virtual receptionists are flexible and adaptable to your business needs. They should understand your business well enough to field incoming calls with the knowledge and professionalism to ...

As utility and communications companies around the globe work to enhance customer satisfaction while alleviating pressure on overburdened call centre staff, those leading the charge are achieving ...

Sutherland hires virtual customer service representatives, tech support, and sales reps. With these roles, you need to have a ...

The business relies heavily on its contact centers to deliver unmatched customer service, but following ... It connects Camping World customers with a virtual agent, enabling live agents to ...

Going international could be a stressful process but it shouldn't. With the right tools, you can easily reach clients ...

CX Connect 2023 is a FREE virtual event from the team that brings you the CRM Evolution, SpeechTEK, and Smart Customer Service conferences, as well as CRM and Speech Technology magazines and ...

DTDC Express introduces DIVA 2.0, an AI-powered virtual assistant for customer support, available in 17 regional Indian ...

The uptick was largely owing to the pandemic necessitating more virtual customer service representatives, an exponentially rising demand for quick-commerce platforms and the growth of the app economy.

AI agents will rapidly become the next customer-service support system for brands - mainly because the technology has the ability to teach the platform how best to support customers. And that will ...