Bret Taylor, CEO of Sierra and chairman of OpenAI, says AI agents will one day be the entire customer experience.

What is Character AI and what does its many characters with unique personalities have to offer? It’s time to have a chat and ...

Hallucinations are the hottest problem in artificial intelligence, spurring companies and researchers to look for new ...

Four major AI chatbots are churning out "significant inaccuracies" and "distortions" when asked to summarize news stories, ...

People increasingly rely on AI for answers, but it can mislead or spread harmful falsehoods. Ensuring AI prioritises accuracy ...

A recent BBC investigation has revealed that leading AI chatbots — including OpenAI 's ChatGPT, Microsoft's Copilot, Google's ...

Emotional intelligence has long been recognized as a fundamental aspect of effective customer service. Human agents rely on empathy and tone modulation to build trust, manage frustration, and enhance ...

Generative AI tools can mimic real conversations, which possibly is the key to having a language learning partner at your fingertips. Corin Cesaric is a Flex Editor at CNET currently covering home ...

Love in the age of AI is complicated, according to a new study from Sam Altman's futuristic project, World.

AI-powered chatbot apps designed for virtual companionship and mental health support are often unreliable and, in some cases, ...

A Kiwi content creator and travel enthusiast asked generative artificial intelligence (AI) chatbots to try their hand at ...