Nearshore operators have been discussing how artificial intelligence could transform the industry for years. However, like ...

APAC is also forecasted to be the fastest-growing region. The Insurance BPO Services Industry is slated for a compound annual ...

In a shocking turn of events, Sutherland Global Services (SGS), a leading global BPO provider, has found itself embroiled in a high-profile ticket fraud case that has sent ripples through the industry ...

India’s BPO services market is poised for exponential growth, driven by digital transformation and cost efficiency.

The Philippine’s business process outsourcing (BPO) industry, once the undisputed engine of economic growth and job creation, is facing a crossroads. With over 1.7 million Filipinos employed in the ...

The development comes at a critical time for Africa’s digital economy. The continent currently accounts for merely two percent of the global BPO market, with South Africa, Egypt and Morocco dominating ...

THOUSANDS of jobseekers may find work opportunities in manufacturing and business process outsourcing (BPO) this coming Labor Day, as these two industries offer the most vacancies in nationwide job ...

AIDEC Digital, a subsidiary of the AIDEC Group of Companies, has officially launched its state-of-the-art Process Outsourcing ...

Fiji is intensifying its push to become the Pacific’s leading digital outsourcing hub, with the government unveiling plans ...