1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...
In an era of hyperconnectivity, hustle culture, and frequent change, hurry sickness—the constant feeling of needing to rush—can leave you exhausted and irritable. Here’s how to slow down without ...
From the Magazine (forthcoming March–April 2025) ¢erdot; Long read The AI era is in its early stages, and the technology is evolving extremely quickly. Providers are rapidly introducing AI ...