Australian businesses are confident about the future – but are they too complacent? Welcome to PwC’s 28th Annual Global CEO Survey – Australian insights, a comprehensive analysis of the views of over ...

A good customer experience leads to customers who will pay a premium, yet many companies ignore its importance. Getting customer experience wrong is a costly business, with the majority of brand ...

The world of work has changed forever and changing employee attitudes mean businesses need to adapt their workplace strategy. Leaders must consider wellbeing and organisational footprints while ...

The COVID-19 pandemic has accelerated digital adoption in consumer banking. Customers want remote access to their banks, but expect their experiences to be seamless — and human. Technology (and tech ...

Cashless payments were already on the rise, and the COVID-19 pandemic has only accelerated that trend. Evolution of payments systems and a structural ecosystem revolution is reshaping the industry. To ...

For the health sector, ransomware attacks are not only expensive, they can cost lives. A prime target, healthcare has valuable information to steal and inadequate defences to protect it. Health ...

A new report from PwC highlights the concerns that consumers have over the security of their data. With 85% of customers saying that they will not do business with a company if they are worried about ...

Blockchain came from Bitcoin, but its use cases are far greater than cryptocurrency. Tamper-proof and immutable, blockchain provides a trust mechanism that could change how organisations do business.

PwC survey of 4,410 CEOs in October and November of 2022 across all major regions including Australia. 86% of CEOs in Australia are investing in upskilling their workforce, with automation and ...

A large IT project can easily come off the rails and righting it isn’t always easy. Momentum compounds mistakes and without the right underlying foundations, projects can be costly or impossible to ...

The rules of the metaverse are still developing, but already it is clear that the digital world will bring new risks and challenges. Trust, governance, security, identity and privacy are just a few of ...

Businesses are increasing their investment in AI in the wake of COVID-19. Three-quarters of businesses are not breaking even when it comes to their investments. To capitalise on their AI projects, ...