An update is coming to the closed conversation form in Dynamics 365 Contact Center. If the administrator has enabled the option, service reps can view the recordings and transcripts at the end of the ...

Three AI service agents for Dynamics 365 Customer Service and Contact Center are now available in public preview: Case Management, Customer Intent, and Customer Knowledge Management agents.

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Learn more. The U.S. tariffs on imported telecom equipment and semiconductor components have impacted the AI in the Contact Center Market, particularly the on-premise infrastructure segment, which ...

Rakesh Tailor, VP of product management for CX cloud platform provider Genesys, told CMSWire that contact center agents often spend a significant portion of their day working with complex systems ...

According to a notice published Monday on the Acquisition Planning Forecast System, ICE expects the recompete contract for the ERO Contact Center of Operations, or ECCO, to be worth $50 million to ...

Yankton Thrive is celebrating the 50th anniversary of the Yankton Contact Center with a ribbon cutting on Friday, April 25, at 3 p.m. at 321 W 3rd Street, Suite B02 in Yankton. The ribbon cutting ...

Since launching the market’s first contact center solution with native Microsoft Teams integration, we have proven our commitment to service excellence and gained the trust of more than 2000 ...

The first round of the 2025 NFL draft was full of stars and surprises. Here are Doug Farrar's eight favorite ...

Since launching the market's first contact center solution with native Microsoft ... For more information, please visit Anywhere.now ...