Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

Unity Communications’s ISO 27001 certification demonstrates its commitment to secure outsourcing, raising the bar in the BPO industry.United ...

TransPerfect, the world's largest provider of language and AI solutions for global business, today announced the acquisition of H2A, a French leader in contact center customer experience and business ...

At close: January 28 at 3:55:38 PM EST ...

The business process outsourcing (BPO) industry is at a pivotal juncture, poised to redefine its role in a rapidly evolving ...

Pakistan’s Business Process Outsourcing (BPO) sector maintained stable growth with its revenues expected to show an annual ...

Business Process Outsourcing (BPO) involves companies delegating specific non-core functions to external service providers, typically third-party firms. These providers specialize in efficiently ...

At close: January 24 at 2:58:08 p.m. EST ...

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The business process outsourcing (BPO) industry is at a pivotal juncture, poised to redefine its role in a rapidly evolving landscape. As we step into 2025, several key trends are driving innovation, ...