Learn how data can help you prevent or resolve conflicts in BPO by identifying the root causes, communicating effectively, and evaluating and improving your outcomes.

Greetings, and welcome to the Conduent Q4 2024 earnings conference call and webcast. [Operator instructions] As a reminder, ...

Welcome to Mr. Cooper Group fourth quarter 2024 earnings conference call. [Operator instructions] Please be advised that ...

Moving through all the ranks of the call center industry into becoming CEO is rare. Jim Ryan's story may sound like a ...

Insightful has unveiled new details about its quality assurance for call centers software that enables data-rich, systematic QA NEW YORK CITY, NEW YORK / ACCESS ...

Click the link below to download a spreadsheet with an example Market Cap calculation for Brookfield Office Properties Inc Pref Y below: The chart above depicts the distribution of Market Cap for ...

CGI's stock appears fully valued despite cost reduction efforts and strong FCF, with limited upside absent revenue growth.

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Currently, Lee is the Associate Director of Software and Scanners at Keypoint Intelligence, where he is responsible for ...