There had been concerns that AI could end up affecting programming jobs, but some voices in the field believe that AI is ...

Ikenna Odike, chief executive officer of Outcess, an integrated customer engagement and business process outsourcing company ...

We appreciate your support and look forward to continuing to provide valuable insights for our audience. Business Process Outsourcing Statistics: Business Process Outsourcing (BPO) involves companies ...

In the face of potential disruption, I believe it is more essential than ever for businesses to delegate tasks so they can ...

Unity Communications’s ISO 27001 certification demonstrates its commitment to secure outsourcing, raising the bar in the BPO industry.United ...

The news suggests that a deal could be reached in the coming weeks, although Conduent has not publicly commented on the matter. The company, which was spun off from Xerox (NYSE:NASDAQ: XRX) in 2016, ...

New ‘Global Center of Excellence’ to Drive Artificial Intelligence Operations and Service Offerings in the Business Process ...

A more strategic approach to loan origination is helping credit unions be more nimble and efficient, allowing them to scale operations for growth without ramping up overhead and hiring.

Artificial intelligence (AI) has the potential to drive economic growth, enhance productivity, and foster innovation across ...

Moving through all the ranks of the call center industry into becoming CEO is rare. Jim Ryan's story may sound like a ...