The BPO industry in 2025 is one of transformation, innovation, and opportunity. By leveraging AI, prioritising data security, and fostering employee growth, providers can deliver unparalleled ...

Manila, Philippines - Recent AI-driven industry transformations have impacted Filipino workers, prompting calls for policy changes to address job security concerns. The Philippines, known as the BPO ...

AI has helped the BPO industry by boosting efficiency. While it automates repetitive tasks, workers in the Philippines are ...

KINGSTON, Jamaica- The outsourcing industry is expressing deep sadness at the passing of Patrick Casserly, a stalwart and pioneer of the business process outsourcing (BPO) sector in Jamaica.

South Africa’s global business services sector created over 14 000 new jobs in the space of nine months in 2024.

Moving through all the ranks of the call center industry into becoming CEO is rare. Jim Ryan's story may sound like a ...

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

New ‘Global Center of Excellence’ to Drive Artificial Intelligence Operations and Service Offerings in the Business Process ...

The adoption of generative artificial intelligence (GenAI) is set to boost productivity in India's USD 254-billion software ...

Unity Communications’s ISO 27001 certification demonstrates its commitment to secure outsourcing, raising the bar in the BPO industry.United ...