Zomato has laid off 600 customer support associates while automating its customer service with AI platform 'Nugget'. The layoffs, affecting employees hired under the ZAAP program, were attributed ...

These new-age AI solutions are attempting to enhance self-service capabilities, enabling customers to access information through options like FAQs and interactive tutorials, reducing the number of ...

But this week, Cursor went viral for all the wrong reasons: Its customer support AI went rogue, triggering a wave of cancellations and serving as a cautionary tale for other startups betting big ...

Andhra Pradesh & Telangana Ms. Padmavathi PV 9948002240 [email protected] Vodafone Idea Limited, 6th Floor , Varun Towers II, Begumpet, Hyderabad - 500016 Assam Ms. Chandrani Mukherjee ...

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Lenovo has introduced an AI-driven, multi-language, omnichannel chat solution to transform customer support operations. By leveraging the new Large Language Model (LLM) technology, this initiative ...