Contact Center Surge in use of contact center software among organizations to enhance customer experience through multiple channels including voice, video, mobile, web, and social media is the key ...

Since then, the situation has greatly improved, largely through the use of AI call center platforms. IBM’s natural language understanding (NLU) software was used to create an AI-enabled system ...

Its tactical communication product has high-quality customers, which include global militaries and large broadcasters. Growth in emergency call center software is underpinned by the US government ...

CRM software solutions with built-in project management ... best CRM solutions with project management. Learn how data from call detail records can help you find fraud calls made by your phone ...

About 8x8, Inc. 8x8, Inc. (NASDAQ: EGHT) connects people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, ...

Bernalillo County Emergency Communications has been chosen as New Mexico’s beta site for a new piece of 911 call-handling ...