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an AI-powered contact center platform for health plans, launched on Thursday. It was built at Redesign Health, a healthcare innovation company. Payers’ contact centers often deal with high call ...

“In the summer, we're going to be switching our call center platform to a cloud-based application where we have natural language interactions,” he said, adding “that’ll be the start of our ...

Many callers who report an emergency in Charleston County speaks a different language, which can increase call volumes, ...