Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

Software companies are under pressure to invest in new artificial intelligence capabilities without denting profits. One ...

SAN FRANCISCO, November 20, 2024--Salesforce Introduces Agentforce Testing Center: First-of-Its-Kind ... The company will host a conference call at 2:00 p.m. (PT) / 5:00 p.m. (ET) to discuss ...

A Salesforce omnichannel integration combines CRM analytics with real-time call analytics to give you a more holistic and comprehensive view of your performance. This reveals new insights and drives ...

Far from the hospital, in her new role overseeing the company's clinical operations and innovation, she's working to treat ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions ...

Software companies like Salesforce Inc. and Workday Inc. face a balancing act when it comes to fulfilling the need for AI ...

Software maker Salesforce named named a board of directors member, Robin Washington, as its new CFO and COO. Current COO ...