One of the most essential tools for call center QA is call recording and transcription software. This software allows you to capture and store audio and text records of your calls, which you can ...

As the AI call center market continues to grow, vendors are racing to deliver integrated solutions that combine advanced analytics, real-time feedback, and intuitive agent tools. Healthcare call ...

"NLP tools have the ability to act as a type of copilot for the call center agent as they listen to the conversation," Butler explains. "The NLP can detect changes in the caller's tone and ...

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Athens-Clarke police expect to open the new Real Time Crime Center this year as crime fighting is enhanced through technology ...

Jessica Loos, the center’s director, said there’s currently 14 openings for call takers, as well as other roles that haven’t been filled in more than a decade. She adds the center still ...

Concerns in Mandarin Chinese may now be addressed by call center agents speaking the same language at the Tourist Assistance Call Center, announced the Department of Tourism (DOT). The language is an ...

My name is Nadia, and I will be coordinating the call today. (Operator Instructions). I will now hand over to your host, Mark Grescovich, President and CEO of Banner Corporation to begin.

Banner Corporation (BANR), a $2.08 billion regional bank, reported its financial results for the first quarter of 2025, surpassing earnings expectations and demonstrating robust operational perfor ...