The aftermath of transitioning to advanced contact centre technologies paints a promising picture. Several credit unions have reported substantial benefits post-implementation. Granite Credit Union ...

Arsenal teenager Myles Lewis-Skelly is in line for a maiden England call-up ahead of March’s international fixtures.Thomas ...

Glia research reveals 69% of finserv, insurance leaders seek alternatives to CCaaS platforms as AI integration becomes priority Contact centre technology is not meeting the requirements of financial ...

AAP supremo Arvind Kejriwal Friday called the Ayushman Bharat health scheme the "biggest scam" in the country after the Supreme Court stayed a high court order that had asked the Delhi government ...

Jersey's only child contact centre is at risk of closure if extra funding is not found urgently. The site is run by the local charity Centrepoint and provides a safe space for children and their ...

Bayern Munich scored either side of halftime through Michael Olise and Harry Kane but had to endure late pressure from hosts ...

State agencies held discussions on Friday to propose urgent measures to tackle rampant online fraud and call centre gangs. Representatives of the National Broadcasting and Telecommunications ...

The week of December 30 to January 3 23 seconds ...