The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

Many callers who report an emergency in Charleston County speak a different language, which can increase call volumes, making ...

The Welsh Government announced a major change in how the most serious 999 calls will be handled – in part, to try to improve ...

CHARLESTON COUNTY, S.C. (WCIV) — Charleston County 911 has strengthened their emergency response this week by upgrading their call handling capabilities. The Charleston County Consolidated ...

With the addition of Ryzyliant's state-of-the-art call handling and mapping technology, the county now benefits from a fully integrated solution designed for accuracy, efficiency, and local ...