Energy companies’ customer service: Who is failing consumers?
Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.
Broadband companies’ customer service: Who is failing consumers?
Satisfaction in broadband providers’ customer service has remained low between November 2023 and November 2024, sitting at ...
standardmedia.co.ke1 天Opinion
Ignore customer feedback at your own peril
Customer feedback has and will always be far more than a post-transaction formality—it is a strategic asset that, when ...
CMS Wire1 天
SurveyMonkey Announces Updates to SurveyMonkey for Salesforce on Salesforce AppExchange
SurveyMonkey today announced it has updated SurveyMonkey for Salesforce on Salesforce AppExchange, a leading enterprise marketplace for partner apps and experts, providing customers new ways to ...
Business Wire2 天
Patient Refunds in a Heartbeat: Onbe’s Survey Prescribes Faster Healthcare Payouts
Onbe, a market-leading corporate disbursements platform, published its Winter 2025 Patient Refund Survey, revealing that timely, digital patient refun ...
Kenyans.co.ke2 天
Ignore Customer Feedback at Your Own Peril - Jubilee Insurance Head of Marketing
Monica Chege is the head of marketing and communication at Jubilee Health Insurance.
POWER Magazine5 天
Demonstrating Electricity Value: Customer Satisfaction as a Utility Business Strategy
Like many other household goods, the average monthly residential electric bill in the U.S. continues to increase. In 2024, bills hit an average of $182, ...
Stellantis and Mistral AI Strengthen Strategic Partnership to Enhance Customer Experience ...
STELLANTIS N.V. Stellantis and Mistral AI Strengthen Strategic Partnership to Enhance Customer Experience, Vehicle Development and Manufacturing. Stellantis and Mistral AI have be ...