The study results will be published in a series of ISG Provider Lens™ reports, called Contact Center – Customer Experience Services, scheduled to be released in October 2025. The ...

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Learn more. The U.S. tariffs on imported telecom equipment and semiconductor components have impacted the AI in the Contact Center Market, particularly the on-premise infrastructure segment, which ...

An update is coming to the closed conversation form in Dynamics 365 Contact Center. If the administrator has enabled the option, service reps can view the recordings and transcripts at the end of the ...

But how can you harness AI to drive meaningful impact in your contact center? How to implement AI-driven solutions that solve your most pressing CX automation challenges The role of fast, reliable ...

A Russian researcher at Harvard who is being held for failing to declare frog embryos while passing through customs tells ABC News that the ordeal has been shocking.

The Contact Center is gearing up to celebrate 50 years of touching lives in Yankton. The first order of business has been to design a commemorative T-shirt for the kickoff event coming up in July.

Buffalo Trace Distillery continues to make great strides toward resuming normal operations after near-historic flooding ...

--(BUSINESS WIRE)--#AI--Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining service providers leveraging ...

According to a notice published Monday on the Acquisition Planning Forecast System, ICE expects the recompete contract for the ERO Contact Center of Operations, or ECCO, to be worth $50 million to ...

Brain injuries in babies, children, and teens are a significant issue. According to the Centers for Disease Control, not ...