Customer experience (CX) is widely, and rightly, acknowledged to be one of the pharmaceutical industry’s top strategic priorities. It can be a matter of life or death in healthcare, where ...

LG Chem said Tuesday it was working to strengthen a company-wide culture focused on customer needs by sharing internal ...

We’ve even seen the conversation take on a whole different nuance as technology providers argue about who buys, who operates, and who controls customer experience (CX). Is it marketing…but perhaps ...

Khadija Khartit is a strategy ... customer dynamic. Loyalty in the form of favorable online reviews, referrals, and future business can be won or lost based on a good or bad customer service ...

At Google Cloud’s Next ‘25 conference, the tech giant will lay out innovations that speak to how brands and agencies can use ...

Your LinkedIn profile needs these 5 posts now. Stop wasting time wondering what to write. Generate engagement, showcase ...

El Pollo Loco has taken a strategic approach to its cost-saving measures, ensuring that food quality and customer experience are enhanced throughout the process. The company made strategic hires ...

For this year, here are 10 new YouTube marketing strategies – along with the latest tips, recent case studies, and fresh examples ... What’s new about this strategy? Instead of only ...

Forward-thinking banks must have an overall strategy that is broken down into customer experience, data and marketing strategy too. Hyper-personalisation can democratise the one-on-one service of ...

The awards honor practitioners and vendors who exemplify the design and implementation of a superior customer experience strategy. SAN FRANCISCO — CMSWire, the world’s foremost publication ...