Customer service is a key factor that influences customer satisfaction, loyalty, and retention. However, delivering high-quality customer service is not always easy, especially wh ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

8,500 Data Points Analyzed To properly score each auto insurance provider, we looked at cost data, claims processes, customer review ... to consider purchasing gap insurance.

Marketers often imagine an ideal customer experience—predictable ... and simplicity. Bridging the gap between marketer expectations and consumer preferences requires more than advanced tools.

Here are 25 key predictions and goals from CIOs across the region, helping businesses stay ahead in an era of unprecedented ...

In a post on X (formerly Twitter), the insurance advisor highlighted how the industry’s aggressive commission structure is ...

Free Click & Collect: Whether you’ve got multiple purchases or you’re simply a loyal customer at GAP, make the most of their free Click & Collect service. This means that when you order from ...

Standout benefits: Travelers offers gap insurance ... is a great choice for drivers who prioritize good service: It topped J.D. Power's 2024 customer satisfaction survey in several regions ...

Almost two in five people have failed to scan at least one item when using self-checkouts, a survey has revealed. Also in Money today: Donald Trump's tariffs have wiped £200bn from the crypto markets ...

UXDA applies neuromarketing in banking to reshape the way people interact with their financial services. Our developed ...

A remaining 18 percent of taxpayers would pay more. Moore has pledged making $2 billion in cuts to help close the budget gap, targeting some spending on climate initiatives and government ...