The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone ...

Share prices of ServiceNow (NYSE: NOW) popped after the software company reported strong revenue growth to start the year and ...

Government department publishes details of plans to buy and deploy a new hosted software platform to support the management ...

AI is transforming SaaS pricing from traditional per-seat licenses to usage-based, pay-as-you-go plans, driven by the rise of ...

As an AI engineer at Meta, Boris Valkov helped build PyTorch, one of the world’s largest machine learning libraries. During ...

To keep up with the rapid evolution of consumer expectations, most teams have embraced AI solutions in some fashion.

Chrysler is recalling more than 58,000 vehicles because of rear camera issues, according to the National Highway Traffic ...

Hertz, the rental car giant, recently confirmed that customer information was exposed through a cyberattack on one of its software vendors.

An always-on digital world means businesses cannot afford to miss any calls. But hiring, training, and retaining a full-time ...

The bank’s in-house generative AI tool is streamlining customer service, reducing manual work and speeding up response times, improving both employee and customer experience ...

SafeLease just won back access to key customer data after accusing a software firm of blocking its business — but this legal ...