The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone ...

Share prices of ServiceNow (NYSE: NOW) popped after the software company reported strong revenue growth to start the year and ...

Government department publishes details of plans to buy and deploy a new hosted software platform to support the management ...

In this digital age, customer retention hinges on service quality, and service quality heavily depends on how efficiently a business operates behind the scenes. This is where plumbing software steps ...

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AI is transforming SaaS pricing from traditional per-seat licenses to usage-based, pay-as-you-go plans, driven by the rise of ...

As an AI engineer at Meta, Boris Valkov helped build PyTorch, one of the world’s largest machine learning libraries. During ...

Customer service software streamlines workflows, speeds up responses, and gives instant access to support—helping you exceed customer expectations, maintain brand perception, and keep customers coming ...

To keep up with the rapid evolution of consumer expectations, most teams have embraced AI solutions in some fashion.

Chrysler is recalling more than 58,000 vehicles because of rear camera issues, according to the National Highway Traffic ...