The best CRM software for small businesses combines affordability, scalability, and customer management. These are ZDNET's ...

Savvy potential customers will come armed with a range of detailed questions that SaaS companies must be ready to answer.

When it comes to customer service software, Zendesk is one of the largest and best known providers, and the software giant offers a comprehensive live chat solution. Olark is straightforward to ...

We also took into account each product’s limitations and the quality of customer service provided. When evaluating the best CRM software, we looked closely at each system’s features, such as lead ...

This "service-as-a-software" model makes professional-grade services accessible and affordable to a much wider audience.

But while the software gets smarter ... Just like banking, technology companies are embracing automation in customer service for the basics. But are we leaving our customers behind when they ...

We recently published a list of 12 Best Enterprise Software Stocks to Buy Now. In this article, we are going to take a look ...