1. Proactive Support: Address issues before they escalate. Follow up, check in and make customers feel cared for. 2. Surprise And Delight: Small gestures, from personalized thank-you notes to ...

Business leaders often invest heavily in digital customer experience (CX)—optimizing websites, refining service interactions and streamlining operations. However, I find that one of the most powerful ...

Customer engagement and conversions go hand-in-hand, but building a loyal customer base doesn’t happen overnight. However, with a strategic customer engagement plan, brands can leverage each ...

Customer service has reached its lowest point since 2016. Forrester’s 2024 U.S. CX Index found brands’ service strategies fail to meet the ever-evolving needs of consumers. While advancements in ...

Secretary of Veterans Affairs Doug Collins describes a focus on 'customer service' as he settles into his role leading the ...

In today’s fast-paced digital marketing landscape, artificial intelligence (AI) is revolutionizing how advertisers opt ...

By leveraging expertise in customer service strategies, a consultant can not only improve customer interactions but also significantly boost sales and overall business growth. “Although ...

Talkdesk applies agentic AI automation to bank and credit unions’ customer service and support workflows to seamlessly uplevel customer experience PALO ALTO, Calif. —April 23, 2025—Talkdesk®, Inc.

Businesses are doubling down on AI investments, recognizing AI’s ability to revolutionize customer engagement and service delivery. With 44 percent of organizations planning to increase their AI ...

Ashok Chandra, new MD and CEO of Punjab National Bank, emphasizes customer service, retail lending, and selective corporate financing. A tech-enabled customer feedback system will be implemented, and ...

Atento continues to advance in its business strategy to lead the Business Transformation Outsourcing (BTO) sector. This ...