Going live on social media and enhancing customer experience are two practical strategies that will not only increase revenue ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

A new customer-facing LLM-agent framework to increase accuracy and reliability ...

Maintaining independence and editorial freedom is essential to our mission of empowering investor success. We provide a platform for our authors to report on investments fairly, accurately ...

Broadvoice’s CCaaS platform, GoContact, receives industry-leading Net Promoter Score® for customer loyalty and satisfaction.

Recent statistics from Gartner predict that, “100% of generative AI virtual customer assistant and virtual agent assistant projects that ... “The KM community is relevant and foundational to the ...

Google's new ‘Ask for Me’ test aims to simplify requesting local service quotes. Is it beneficial, or a challenge that small ...