As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

TCN has strategically expanded its global teams across key regions, including EMEA and APAC, strengthening its presence and ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

TCN has more than two decades of experience building cloud-based contact centre systems with thousands of clients worldwide ...

By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in ...

Indeed, 21% of leaders told McKinsey & Company that “they are already using AI-based tools to train and support their ...

"The customer-service team has to deal with an infinite ... "They tend to view contact centers as a cost center, not as a profit center, and the only thing you want to do in a cost center is ...

The emotional labor involved makes call center work one of the most demanding jobs in customer service. According to HubSpot’s 2024 Annual State of Customer Service Report, 82% of customers ...

Automatic callbacks can improve customer satisfaction and lower costs, but some companies would rather avoid calls altogether.

And yet, contacting its customer support is shockingly difficult. Facebook doesn't have a call center, so you can't just ring ...