Customer expectations continue to evolve, and technology-based strategies must focus on their needs and preferences.

Talkdesk announced that it has been named a winner in the 2025 Excellence in Customer Service Awards, presented by the Business Intelligence Group.

Customer experience management (CEM or CXM) is about keeping track of everything between ... Our memories crystallise most around those defining experiences. First, you can improve the journey once ...

Research from PwC has shown that 73% of customers believe that customer experience (CX) is an important factor when purchasing from a company. The experience you provide can sell your products and ...

Beyond Finance, one of the nation's largest debt consolidation organizations, has been named a winner of the 2025 Excellence ...

A good customer experience could be a determining factor ... The first step in CX design tends to be defining a company’s customer base, but that’s no easy task in pharma.

US-based customer experience (CX) management platform Nextiva has announced the opening of its innovation centre in Bengaluru ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker.

Customer experience (CX) is widely, and rightly, acknowledged to be one of the pharmaceutical industry’s top strategic priorities. It can be a matter of life or death in healthcare, where ...