As Steve Jobs once said: This sentiment captures the essence of the BPO industry's future: blending cutting-edge technology with a deep understanding of human connection. The BPO industry in 2025 ...

We live in a time when attracting and retaining top talent across a multi-generational, increasingly mobile workforce is massively challenging. By Noori Allie, customer service executive at ...

Moving through all the ranks of the call center industry into becoming CEO is rare. Jim Ryan's story may sound like a ...

Rise of generative AI (GenAI) and agentic models is disrupting the traditional model followed by enterprise software procurement and IT service With the rapid development of AI technologies ...

The global healthcare BPO market revenue was around US$ 132.1 billion in 2023 and is estimated to reach US$ 280 billion by 2032, growing at a compound annual growth rate (CAGR) of 8.7% during the ...

has disposed of its minority stake in a business process outsourcing (BPO) to raise P45 million for its future expansion. In a disclosure to the Philippine Stock Exchange, EasyCall said it sold ...

Joining forces with H2A will enable TransPerfect to enhance its global business services and broaden support for clients with diverse language needs. H2A will continue to operate under its current ...