A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

Improving the customer onboarding experience in an increasingly competitive and congested financial services industry is ...

In an increasingly competitive and congested financial services industry, improving the customer onboarding experience is vital for those serious about growth.

The importance of good customer service can’t be overstated. Ninety-four percent of customers say that a positive experience made them more likely to purchase again, while 82 percent would recommend a ...

Just last week, (the exact date I cannot recall) the lights at my house flickered around 12 midnight for a while and then ...

The Enugu Electricity Distribution Company (EEDC) has introduced a self-service Robotic application known as “EEDC BOT” to enhance positive customers’ experience. The Head, Corporate Communications of ...

AI and smart data help businesses not only improve their service but also build good and meaningful relationships with ...

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

More than a quarter (26%) can’t remember the last time they had a good customer service experience. And despite 34% admitting they often shop around for better deals, 50% still wouldn’t feel ...

The white paper provides manageable, actionable steps to tackle the problem, looking at: What is good customer experience (in pharma and in general)? Where have we been and where are we now in ...