Technology allows you to manage many customer interactions without overwhelming your teams. Tools like AI-driven ticketing systems, automated email responses, and chatbots make it easier to serve more ...

If you were unhappy with a purchase, what would you rather hear from customer service? “Our policy clearly states we can’t refund after 30 days, so there’ ...

A customer engagement platform is software that helps businesses interact with customers across multiple channels, including email, social media, and mobile. These platforms enable brands to manage ...

Few marketers would dispute the statement that it is the sum of all customers' interactions with a company, over time, that ultimately creates or destroys that company’s brand value. Yet few companies ...

Some customers experienced service disruptions in Weston Friday afternoon after a water line burst, shooting water high into ...

The city of St. Petersburg is halting all late fees and shut offs for water customers. The Trump administration evicted ...

Organisations across the region are prioritising cyber security, customer experience and application development, even as they navigate cloud repatriation and a growing skills gap in AI and security.

MEMPHIS, Tenn. - A former Arby’s employee shared her side of the story with FOX13 after video showed a man jumping over the counter to confront her about a food order. This happened on North ...

The San Diego Padres visited an orphanage in Mexico. ‘It's really sad to see their faces with no hope,’ said Juan, age 9.” In ...

Everything Attachments is back in business as lawsuits filed against the company remain pending. Everything Attachments owner Ted Corriher said the company has been back in production since September.