Some baristas anticipate an increase in customer altercations due to a new policy requiring an item purchase to use the ...

By remaining calm, empathetic, you can effectively calm an irate customer and improve their overall experience. Listen with the intent to understand versus listening with the intent to reply ...

Angry customers also go and tell their friends and family ... Interestingly, 65% of online shoppers prefer casual over a formal tone in their customer service interactions. That said, if the customer ...

Asian Woman consumer feel bad sit sofa and taking on phone with Store online about problem product order at home, complain Asian Woman consumer feel bad sit sofa and taking on phone with Store online ...

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

Mon, January 27, 2025 at 11:10 PM UTC ...

In partnership with the IRS volunteer income tax assistance program, this program is free to all. High school students work ...

Dealing with angry customer emails can be tough ... Interestingly, 65% of online shoppers prefer casual over a formal tone in their customer service interactions. That said, if the customer isn’t ...

If your team is fatigued by dealing with the same issues day in and day out and they feel the pressure of managing frustrated and angry clients, we have the solution for you.

Customer service plays a pivotal role in shaping a business's reputation and driving customer loyalty. While businesses often ...

Technology allows you to manage many customer interactions without overwhelming your teams. Tools like AI-driven ticketing systems, automated email responses, and chatbots make it easier to serve more ...