Consumers are changing the way they want to buy. And top brands are leaning into those changes to retool and invigorate the ...

Getting to know each customer’s story helps you serve them better. If you know (through purchase history and feedback) that ...

As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

Artificial Intelligence (AI) is transforming industries worldwide, and customer service is no exception. However, in Rwanda, AI-generated responses often fall short, leaving customers with vague and ...

The latest multimodal models operate fluidly across text, images, and speech and will enable the next wave of breakthroughs ...

In recent years, banking profits have been strong, with UK leaders reporting pre-tax gains of up to £24 billion. But alongside this success, competition has intensified.

A customer engagement platform is software that helps businesses interact with customers across multiple channels, including email, social media, and mobile. These platforms enable brands to manage ...

Distinguished Service Design Competition Opens Late Entry Period for Service Designers and Strategic Consultants Wo ...

From multi-modal bots to appointment booking tools, order status trackers, and custom brand-specific bots, iX Hello 2.0 can be customized and deployed across an enterprise within minutes to drive ...

Leaders with the Greenville Police Department said they saw improvement in some major categories in 2024. At Tuesday’s police community relations committee ...

Now in its second year, the event for customer-obsessed product teams, hosted by Dovetail, will feature industry leaders from Microsoft AI, Atlassian, OpenAI, and more as they discuss the latest ...

In this modern era, where technology is reshaping every facet of business, retail operations are no exception. Through her insightful research, Vinodhini Chandrasekaran explores the transformative ...