More council staff in Newport should return to the office to improve customer service levels, a councillor has suggested.

A flower delivery service that claimed to operate out of Long Island has racked up thousands of complaints nationwide.

Since the preview of the MSN’s new homepage began in November, Microsoft has been very busy gathering over 70,000 pieces of customer feedback and introducing over 30 updates in its quest to ...

The company shut the messenger service once known as MSN down for good in 2013. MSN email addresses still work, but they are managed via Outlook Interestingly enough, the year 2013 also tolled the ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

The #1 Customer Contact Event Series for leaders in CX, contact centers, and customer success.

I like to share everyday life events with you, and I tend to get cranky and write about the bad stuff too often. So I am about to lavish great praise on a company for excellent customer service. I ...

After hours: February 3 at 5:59:00 PM EST Loading Chart for MSN ...

MSN says: Have a question about your community you’d like answered? Or maybe a tip or story idea you’d like to share? The service journalism teams at The News & Observer and The Charlotte ...