offering a performance metric beyond just call volume. The chart shows that Stewart had the highest satisfaction score (13.05%), followed by Dan and Jim. Total calls answered: 1,772 Calls rejected: ...

This project is a comprehensive analysis and visualization of a call center's performance using a dashboard created in Power BI. The raw data was sourced from a CSV file, cleaned and prepared in Excel ...

Give advanced users full control over their model using powerful Data Analysis Expressions (DAX) formula language. If you’re familiar with Microsoft 365, you’ll feel at home in Power BI. Explore your ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

Put your newfound evaluation skills to the test by learning about Microsoft Power BI. Make informed decisions quickly. Connect, model, and explore your data with stunning visual reports. Power BI ...

Bullish option flow detected in Nuscale Power (SMR) Corp with 8,049 calls trading ... with total volume in those strikes near 2,600 contracts. The Put/Call Ratio is 0.28. Earnings are expected ...

Discover the best call center training software this year ... SC Training’s customizable course templates are also unique compared to other solutions. Instead of a full prebuilt course that ...

In a dramatic crackdown, Thailand cut off the power, Internet, and petrol supplies to five border areas of Myanmar suspected of harbouring call centre scam operations. The bold move, effective from ...