How to create customer loyalty and use extreme customer service as a competitive force to dominate your market: free training you can use now. Exceptional customer service depends on more than ...

CRM can also serve as a lead indicator of the success of specific product or service launches and ... enterprise resource ...

The new apps see Atlassian take its first formal steps into the customer service and people management fields, while the bundling of existing apps into two new 'collections' that also include ...

This means that the product or service can be tailored to these needs, leading to greater customer satisfaction. Well trained staff will be knowledgeable about the business, the products that it ...

Investopedia / Julie Bang An account manager is an entry- to mid-level employee who is responsible for the day-to-day management ... of a salesperson, customer service representative, technical ...

Narayanan, V.G., and Lisa Brem. "Customer Profitability and Customer Relationship Management at RBC Financial Group." Harvard Business School Case 102-043, February 2002. (Revised March 2002.) ...