Nearshore operators have been discussing how artificial intelligence could transform the industry for years. However, like ...

AIDEC Digital has introduced its state-of-the-art Business Process Outsourcing (BPO) centre in Accra to solidify the ...

The continent currently accounts for merely two percent of the global BPO market, with South Africa, Egypt and Morocco dominating approximately 87 percent of Africa’s share. Industry experts ...

Former Mayor Tomas Osmeña announced that he wants 24/7 government services in Cebu City to be made available to the public.

AIDEC Digital, a subsidiary of the AIDEC Group of Companies, has officially launched its state-of-the-art Process Outsourcing ...

Midas Business Process Outsourcing (BPO) Inc. located on New Market Street, Georgetown [August 2021 photo] As Government continues to recognize the Business Process Outsourcing (BPO) sector’s ...

The Philippine’s business process outsourcing (BPO) industry, once the undisputed engine of economic growth and job creation, is facing a crossroads. With over 1.7 million Filipinos employed in the ...

Fiji is intensifying its push to become the Pacific’s leading digital outsourcing hub, with the government unveiling plans ...

The closure of a facility operated by French BPO giant Teleperformance in Guyana has ignited a wave of speculation.